FACT:
Stress-reduction is the #1 reason people
go to spas.
How well are you truly
doing that job?
We do the hard part by understanding the science, help you reach that goal, then translate it into a successful message to attract and keep clients.
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Don't just attract your spa market, captivate it!
Our Spa Alchemy consultants define the “magic” of your unique spa experience- leaving your clients refreshed, re-energized, and raring to return.
Transformation is individual – there is no one path for every spa.
Starting Evaluations: Define your Gem
We begin with a proprietary, comprehensive 250 point evaluation of six facets of your spa. From facilities to flow, personnel to treatment programs, wet room to website- no hot stone is left unturned.
Next, our integrative medical and spa marketing experts identify your strengths, recommend immediate solutions, and develop a checklist of long-term goals.
After our initial evaluation, you have the option to explore specific, customized development based on your needs, goals, challenges and budget with diverse team of expert alchemists.
Any next step for spa consultation is completely optional and individual. Based on the evaluation findings, you may want to focus on one or any of the following concentrations:
Build a Sacred Space
How well you tap into the full 5 senses determines your ability to unlock the unconscious power of the client experience. Experience is perceptual. Small errors can destroy the flow for a client and trigger a negative neural pattern - whereas simple, yet thought out touches enhances the feeling that keep guests coming back for more and become your greatest advertisers. |
Refine your programs
Is every program - massage, workshop, facial, signature treatment, activity - in line with your vision your definitive experience? Let us help you transform soothing into healing (from a client want to a client need), focus on specific issues pertinent to your uniue client pool, or develop new programs to attract neighboring markets. |
Polish Processes
Does every touchpoint reflect your vision? Does your retail shine for take-home transformation to prolong the experience? How smooth and powerful is the flow between the critical steps of introduction, education, engagement, closure and extension for your clients? Our experts make rapid diagnoses and easily integrated plans into existing SOPs and training manuals. |
Develop Your Business:
Shine and Attract New Clients and Partners
Where is your next phase of growth/expansion? Maximizing return visits through the above steps are critical, yet also you must be on the look out to develop your future spa market. The approach is as individual as you are - do you partner with medical centers? Develop inspiring and creative workshops for increasing off-season capacity? Let us help you craft the next phase of growth.
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